Hey, I'm Harshith —
Behind every user story,
there's an actual person.
I start with who. Then I ask why.
PM at the intersection of AI and customer experience. I gravitate toward messy, complex problems — the kind where the brief is unclear and the solution isn't obvious. I don't move until I understand the why. Then I don't stop until it ships.
The Work
Conversive Omnichannel
Ten beta customers. One acquisition. Zero margin for error.
I kept seeing the same routing failures in every support ticket. So I wrote up the fix, and somehow ended up owning the whole product. Twelve months, a 4-engineer squad, and one surprise acquisition later — we had a sellable V1.
Salesforce Onboarding Redesign
Sixty minutes was way too long.
Mixpanel showed me that customers were taking 60 minutes to send their first message after signup. I didn't believe it, so I pulled the session recordings and watched it happen. We redesigned the flow, shipped pre-built templates, and got it down to 15.
AI Voice Product
Turns out, AI can handle that call.
Healthcare call centers were drowning. Recruitment teams were paying people to answer the same five questions. The hard part wasn't building the AI — it was convincing enterprise buyers to trust a voice bot with their patients and candidates. I built the evaluation framework that got them over the line. 10+ accounts. 40% drop in agent load.
Building on the Side
Looply
LiveAutomated short-form video repurposing. Upload once, get platform-optimised cuts.
Synapse
BuildingAI-powered second brain for developers — paste code, ask questions, get answers.
URLzippy
LiveSmart link shortener with analytics and UTM auto-tagging built in.
Instagram Automation
LiveScheduling and engagement tool for creators. Built to scratch my own itch.
Dots & Boxes
LiveClassic game rebuilt with AI as opponent. Weekend fun turned polished side project.
Products I Think About
Intercom — Fin AI Pricing
How Intercom made customers pay per resolved conversation — and why that changes everything.
Outcome-based pricing for Fin AI. Charges per resolved conversation, not per seat. Escalation rate as the north star metric. What this means for the PM who owns pricing.
Linear — The "Why" Layer
Linear is the best project tool I've used. It's also missing something important.
Opinionated design as a growth strategy. What Linear does brilliantly — and the one layer that's still missing: no native goal or outcome tracking. A PM perspective on the gap.
The Person Behind the PM
I think in problems, not features.
I joined Conversive to answer support tickets. Three and a half years later I was shipping omnichannel platforms and building voice AI for enterprise healthcare — nobody planned that. I just kept asking why things were broken, and then fixing them.
I build in Bengaluru, usually with small teams, short cycles, and real customers on speed dial.
Get in touch →“Fall in love with the problem. Don't get infatuated with your own solutions.
Customer-close by default
I came from support. I know what it feels like when the product doesn't work. I don't ship things I haven't watched a customer use.
Data first, story second
I look at the numbers before I form an opinion. Then I go find the human reason behind them.
I'd rather ship and learn
Perfect specs don't ship. I'd rather try something, break it in front of real users, and fix it fast.